Refund policy

Returns and exchange details

*** First and Foremost, Please feel free to ask for photos of the actual item we will ship, prior to shipping.  I will gladly send those.   

Since all pieces are custom made one of a kind, returns will be only acceptable due to product faults. I work very hard to make sure the picture quality is a direct representation of the actual colors of the piece.

IF I AUTHORIZE a return that is not due to a fault, buyer will be responsible for return postage.

*** On items WITH shipping included in the sale a 20% restocking fee will be retained.  

PLEASE NOTE: On the pieces where the picture is a representation of the pottery being sold, upon request; i will send you a pic of the piece I will actually ship to your, prior to shipment. Replacement products will receive priority, and will be replaced promptly.


To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.  I have had mugs returned with coffee residue and spoon rests with dried on pasta and soap pumps that stink like Lilac Honey Chocolate!  Anyhow, if you plan on returning, please do not use the pottery.  

To start a return, you can contact us at claythrower@hotmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at claythrower@hotmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Exchanges are gladly accepted, No problem, we just ask that you ship the item back and cover the newly incurred shipping charges for the exchange.  


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.